“Please note the Terms and Conditions before committing to a reservation.”
In order for us to confirm a reservation payment is required to secure your booking. Full balance is to be paid on arrival without exception.
Cancellation by the Guest
We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.
In the event of a cancellation up to 7 days prior to the scheduled date of arrival no additional charge will be made and deposits can be refunded.
If you cancel your reservation within 7 days of the scheduled date of arrival there is a cancellation charge equivalent to the deposit paid. Therefore your deposit is not refundable
Guests failing to arrive, without notification, will be charged equivalent to the deposit paid . Therefore your deposit is not refundable .
We take all Bookings in good faith, as we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with La Vista De Medina for either accommodation or goods, services, meals or drinks that are pre booked (verbal or written) forms a legally binding contract. For this reason we advise that you take out a suitable insurance product to cover against unexpected costs such as cancellation fees. In addition, we may take legal action, through the Courts, to recover any outstanding debts.
Cancellation by Us
Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into another local bed and breakfast of the same or lower grading in a similar standard of room(s). Should this establishment be more expensive than La Vista de Medina, we will pay the difference for the first night of your stay. Our liability will not extend beyond these conditions.
Change of Room
If a booking is taken out for a specific room and the room reserved is required to meet a specific guest needs or rendered unusable via circumstances beyond our control, we reserve the right to transfer the booking to an alternative room of similar quality.
We are happy to return items that have been left following departure. However, there will be a minimum charge of €5.00 to cover postage and packaging.
We reserve the right to charge for missing items.
Damage and Breakages
Please take care of our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.
La Vista De Medina reserve the right, at its discretion, to terminate, without notice, an individuals stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that non compliance of our non smoking policy may constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made.
If You Have A Complaint
It is part of our terms and conditions that if you have a problem during your stay, you must inform us immediately and we will endeavour to put things right. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were here and this may affect your rights under this contract.
If, in the unlikely event your complaint is not resolved please follow this up within 28 days of your return home by writing to our address as shown on the website. Please give your booking reference and all other relevant information, keeping your letter concise and to the point.